DISCLAIMER

YUGE USA is not affiliated directly with the Donald Trump Presidential Campaign but has been in communication with his staff and received a letter from them.

COMMITMENT

YUGE USA is in business to provide apparel to our customers, along with various related services. We are dedicated to making every customer experience with us special and earning your continued business. We work very hard to make your entire experience with us a positive one.

Although we are successful in this effort most of the time, there are times when things do not go as smoothly as we, and you, would like. Servicing hundreds of customers each day is challenging and complex. Inevitably, our services are affected by adverse circumstances, some of which are within our control and some of which are not.

This Customer Service Plan addresses a number of the service goals we have defined for ourselves. Every customer is important to Yuge USA, and we are dedicated to making every experience you have with us something special.

PRINCIPLES

Our Customer Service Plan is based on ideas, suggestions, and feedback received from our customers as well as an extensive best practices search. It defines our customer service standards and processes for building and maintaining high quality services to meet those standards. The following principles drove the process for developing the plan:

Customer’s Needs Are Paramount. Based on feedback from our customers, we must respond to comments and suggestions about improving the way we deliver products and services.

Communication Is Key to Our Success. Developing effective tools to maintain lines of communication with our customers will perform our service goals better. By developing more effective ways to direct information to our customers and by providing clearer paths to receive feedback, we will better address customer needs and concerns.

STANDARDS

Notification of Known Delays and Cancellations. When unforeseen problems occur and the delivery of product and/or services are delayed or cancelled, we will make every effort to notify our customers in a timely and accurate manner with the best available information.

REFUNDS

We will strive to process eligible refunds in the time frames set out below, upon receipt of all required information. Some products and services are not refundable. For all eligible products and services purchased with a credit card or cash, refunds will be provided within 15 business days of receipt of the required refund information. (The credit card refund may take up to two billing cycles before appearing on a credit card statement, so you should contact your credit card company directly to verify receipt of the credit.) Eligible products and services purchased with a check will be refunded within 15 business days of receipt of the required information.

All refund requests should be sent to:
YUGE USA
Attn: Refund Department,
P.O. Box 50054
Studio City, California 91604

and should include: a receipt for the products and/or services purchased, a brief explanation of the reason for the refund, your name, address, telephone number and email address and the form of payment used to purchase the ticket.

HANDLING OF CUSTOMER ISSUES

Our goal is to be a service and product leader in the Internet industry. When customer service issues arise, we try to resolve them at the first point of contact. As a result, we have devoted resources to the front line and rely on our personnel to solve most problems during daily activity. Additionally, our Customer Relations department is dedicated to addressing unresolved customer comments and concerns. The Customer Relations department will respond to our customers’ written complaints within 30 days. Every complaint will be personally read and a response will be sent to the customer.

Customer Relations can be reached at:
YUGE USA
Attn: Customer Relations Department,
P.O. Box 50054
Studio City, California 91604

or by phone at (844) 552-2745

In your correspondence with Customer Relations, please be as specific as possible, including dates and provide all supportive documentation.

We take the customer service goals in this plan very seriously. We know that you expect nothing less. However, our Customer Service Plan does not create contractual or legal rights. For example, we are not responsible for any special, incidental, or consequential damages for delays, cancellations, late refunds, or other instances in which we do not meet our service goals.